Terms of Use

Introduction

theloyaltyapp.eu (legal name: SafeIMS LLC) is a leading provider of business-focused mobile application services, dedicated to empowering companies to enhance their customer engagement and operational efficiency through innovative technology. Our platform allows businesses to design, develop, and publish custom mobile applications tailored to their specific needs.

These Terms of Use govern your use of the services provided by theloyaltyapp.eu. As used in these Terms of Use, " theloyaltyapp.eu Services" or "the service" refers to the custom mobile app creation, development features, and software provided by theloyaltyapp.eu, as well as any associated functionalities, websites, and user interfaces. SafeIMS LLC is committed to delivering high-quality solutions that meet the unique demands of our clients, ensuring a seamless experience that enhances business growth.

Membership and Subscription
1.1. Membership Continuity
Your theloyaltyapp.eu membership will continue until terminated. To use theloyaltyapp.eu Services, you must provide a valid payment method. "Payment Method" refers to a current, valid, accepted form of payment. Unless you cancel your membership before your billing date, you authorize us to charge the subscription fee for the next billing cycle to your Payment Method (see "Cancellation" below).

1.2. Subscription Plans
We may offer several subscription plans, including those in partnership with third-party providers. We are not responsible for any third-party services or products. Some subscription plans may include specific conditions and limitations, which will be disclosed at the time of sign-up or in communication with you.

Promotional Offers
2.1. Special Offers
theloyaltyapp.eu may provide special promotional offers or plans (“Offers”). Offer eligibility is determined by theloyaltyapp.eu at its sole discretion. We reserve the right to revoke any Offers if we determine you are not eligible.

Billing and Cancellation
3.1. Billing Cycle
The subscription fee for theloyaltyapp.eu and any other charges you may incur will be charged to your Payment Method on the payment date listed in your account. The billing cycle length depends on the subscription plan selected at sign-up. You can view your next payment date by visiting the account section of the theloyaltyapp.eu website.

3.2. Payment Methods
To use theloyaltyapp.eu Services, you must provide a Payment Method. You authorize us to charge any associated Payment Method on your account if your primary Payment Method is declined. You are responsible for any uncollected amounts. If payment fails, we may suspend your service until the issue is resolved.

3.3. Updating Payment Methods
You can update your Payment Methods through your account settings on the theloyaltyapp.eu website. Following any update, you authorize us to continue charging your Payment Method(s).

3.4. Cancellation
You can cancel your theloyaltyapp.eu membership at any time, and you will continue to have access to the service until the end of the current billing cycle. Payments are non-refundable, and no refunds will be provided for unused services.

3.5. Price and Plan Changes
theloyaltyapp.eu reserves the right to adjust subscription prices and plans from time to time. You will be notified at least 30 days before any changes become effective. If you do not agree with the changes, you can cancel your membership before the new rates take effect.

Use of theloyaltyapp.eu Services
4.1. Business Use Only
theloyaltyapp.eu Services are intended solely for business use. During your subscription, we grant you a limited, non-exclusive, non-transferable right to use the service to develop and publish mobile applications for your business needs.

4.2. Geographical Availability
theloyaltyapp.eu Services are available for businesses operating within the United Arab Emirates (UAE).

4.3. Service Updates
The theloyaltyapp.eu platform is regularly updated, and we may introduce new features or functionalities. We may test various aspects of our services, and you can opt-out of test participation via your account settings.

Financial Data and Security
5.1. Payment Information
theloyaltyapp.eu does not store or hold any financial data, including credit card information. All payment details are securely processed and encrypted by Stripe. For further information on how Stripe handles your payment data, please review Stripe’s policies.

Termination
6.1. Termination of Services
Upon termination, the Customer’s access to the Company’s Services and Software will be revoked. All related databases or materials in the Customer's possession must be returned or destroyed. Any customer data stored in our database will be deleted within two (2) days after cancellation. It is the Customer’s responsibility to back up their data, as they will no longer have access to it after cancellation.

Account Security
7.1. Account Responsibility
You are responsible for maintaining the confidentiality of your account login details. All activity that occurs under your account is your responsibility. To protect your account, do not share your password or Payment Method details with others.

Data Protection and GDPR Compliance
8.1. Data Handling and Protection
theloyaltyapp.eu adheres to all applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Union. We are committed to safeguarding your personal data and ensuring compliance with all relevant regulations. Personal data is handled ethically and securely. For more information on how we protect your data, please refer to our Privacy Policy.

Ethical Use
9.1. Ethical Standards
theloyaltyapp.eu Services must be used ethically and in a manner that complies with applicable laws and regulations. Misuse of the platform or the creation of content that violates legal, ethical, or social standards is strictly prohibited. The Company has the right to discontinue the service if it is found that the mobile app is being used in improper ways, such as trading illegal items or engaging in illegal activities. Such incidents will be reported to local authorities.

Warranties and Limitations of Liability
10.1. Service Quality
theloyaltyapp.eu is provided "as is" without warranty. While we strive for uninterrupted service, we cannot guarantee error-free functionality.

10.2. Issue Resolution
The Company will use commercially reasonable efforts to correct any issues with the Software within seven days of being notified.

10.3. Limitation of Liability
The Company shall not be liable for any indirect, consequential, or special damages, including loss of profits or revenue, arising from the use of the Services. These terms will not limit any non-waivable warranties or consumer protection rights you may be entitled to under the mandatory laws of your jurisdiction.

Miscellaneous
11.1. Governing Law and Arbitration
These Terms of Use are governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC). Any disputes arising out of or related to these terms shall be resolved through binding arbitration conducted in accordance with the rules of the DIFC-LCIA Arbitration Centre. The arbitration shall take place in Dubai, UAE, and the language of the proceedings shall be English. Both parties waive the right to a trial by jury or to participate in a class action. The decision of the arbitrator shall be final and binding.

11.2. Customer Support
For more information or support, visit our Helpdesk.

11.3. Changes to Terms of Use
theloyaltyapp.eu reserves the right to modify these Terms of Use. Material changes will be communicated at least one month in advance.

Electronic Communications
12.1. Notices and Communication
We will communicate account-related information electronically via email. All notices or communications sent to you under these Terms of Use will be deemed to have been received when sent to the email address you provided during registration. You are responsible for ensuring that your email address is up to date and accessible. If you have any questions or require assistance, please contact us at info@theloyaltyapp.eu. We will make every effort to respond to your inquiries promptly.

updated : Aug, 2024