Terms of use

Introduction

theloyaltyapp.eu (legal name: SafeIMS LLC) is a provider of business-focused mobile application services, dedicated to helping companies improve customer engagement and operational efficiency. Our platform allows businesses to design, develop and publish custom mobile applications tailored to their needs.

These Terms of Use govern your use of the services provided by theloyaltyapp.eu. As used here, "theloyaltyapp.eu Services" or "the service" refers to the custom mobile app creation, development features and software provided by theloyaltyapp.eu, together with any associated functionality, websites and user interfaces.

1. Membership and subscription

1.1 Membership continuity

Your membership continues until terminated. To use the Services you must provide a valid payment method. Unless you cancel before your billing date, you authorise us to charge the subscription fee for the next billing cycle to your payment method.

1.2 Subscription plans

We may offer several subscription plans, including plans in partnership with third-party providers. We are not responsible for third-party services or products. Some plans carry specific conditions and limitations, which are disclosed at sign-up or in communication with you.

2. Promotional offers

2.1 Special offers

theloyaltyapp.eu may provide special promotional offers or plans. Eligibility is determined by theloyaltyapp.eu at its sole discretion, and we reserve the right to revoke an offer if we determine you are not eligible.

3. Billing and cancellation

3.1 Billing cycle

The subscription fee and any other charges are charged to your payment method on the payment date listed in your account. The length of the billing cycle depends on the plan selected at sign-up. You can view your next payment date in the account section of the website.

3.2 Payment methods

You authorise us to charge any payment method associated with your account if your primary payment method is declined. You are responsible for any uncollected amounts. If payment fails we may suspend the service until the issue is resolved.

3.3 Updating payment methods

You can update your payment methods in your account settings. Following any update, you authorise us to continue charging your payment method or methods.

3.4 Cancellation

You can cancel at any time and will keep access to the service until the end of the current billing cycle. Payments are non-refundable and no refunds are provided for unused services.

3.5 Price and plan changes

We reserve the right to adjust subscription prices and plans from time to time. You will be notified at least 30 days before any change takes effect. If you do not agree with the change, you can cancel before the new rates apply.

4. Use of the services

4.1 Business use only

The Services are intended solely for business use. During your subscription we grant you a limited, non-exclusive, non-transferable right to use the service to develop and publish mobile applications for your business needs.

4.2 Geographical availability

theloyaltyapp.eu Services are available for businesses operating within the United Arab Emirates (UAE).

4.3 Service updates

The platform is updated regularly and we may introduce new features or functionality. We may test aspects of our services, and you can opt out of test participation in your account settings.

5. Financial data and security

5.1 Payment information

theloyaltyapp.eu does not store or hold any financial data, including credit card information. All payment details are securely processed and encrypted by Stripe. For further information on how Stripe handles payment data, please review Stripe's policies.

6. Termination

6.1 Termination of services

Upon termination, the customer's access to the services and software is revoked. All related databases or materials in the customer's possession must be returned or destroyed. Customer data stored in our database is deleted within two days after cancellation. Backing up data before cancellation is the customer's responsibility, as access ends at cancellation.

7. Account security

7.1 Account responsibility

You are responsible for maintaining the confidentiality of your account login details, and all activity under your account is your responsibility. Do not share your password or payment method details.

8. Data protection and GDPR compliance

8.1 Data handling and protection

theloyaltyapp.eu adheres to applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Union. Personal data is handled ethically and securely. See our privacy notice for details.

9. Ethical use

9.1 Ethical standards

The Services must be used ethically and in compliance with applicable laws and regulations. Misuse of the platform, or the creation of content that violates legal, ethical or social standards, is prohibited. We may discontinue the service if an app is used improperly, for example for trading illegal items or engaging in illegal activity, and such incidents will be reported to local authorities.

10. Warranties and limitations of liability

10.1 Service quality

The service is provided "as is" without warranty. While we strive for uninterrupted service, we cannot guarantee error-free functionality.

10.2 Issue resolution

We will use commercially reasonable efforts to correct issues with the software within seven days of being notified.

10.3 Limitation of liability

We are not liable for indirect, consequential or special damages, including loss of profits or revenue, arising from use of the Services. These terms do not limit any non-waivable warranties or consumer protection rights available to you under mandatory law.

11. Miscellaneous

11.1 Governing law and arbitration

These Terms of Use are governed by the laws of the Dubai International Financial Centre (DIFC). Disputes arising out of or related to these terms are resolved through binding arbitration under the rules of the DIFC-LCIA Arbitration Centre. Arbitration takes place in Dubai, UAE, and proceedings are conducted in English. Both parties waive the right to a jury trial or to participate in a class action. The arbitrator's decision is final and binding.

11.2 Customer support

For more information or support, contact us.

11.3 Changes to these terms

We reserve the right to modify these Terms of Use. Material changes are communicated at least one month in advance.

12. Electronic communications

12.1 Notices and communication

We communicate account-related information electronically by email. Notices sent to the email address you provided during registration are deemed received when sent, and keeping that address current and accessible is your responsibility. For questions or assistance, contact us at info@theloyaltyapp.eu.